Frequently Asked Questions
How to update cases and pay LRS fees inside my Member Portal?
- Attorney Logs in
- Go to View My Cases
- Choose an option under Filter My Cases: (cases under "Cases Requiring Update" are mandatory)
- Click on the Case ID to open the case
- Proceed with the case update
All My CasesReferrals OnlyClosed Cases OnlyCases Requiring UpdateYou can further search / filter by Case ID or Client Name
To update the case status: (Please note that your LRS may have a slightly different process but generally the same rules apply)
- Go to Case Status Tab
- Click Update this Case Status
- Answer ALL requested information using the drop down values
- Items high lighted in Yellow below are custom to each LRS so this is only a sample
- Add any Notes for staff and click Update
- Select Attorney/Client Fee Agreement Type
- Update the Case Status
- Suit Filed: Yes or No --- If Yes, add the Case Number
- Anticipated Closing Date - add date (used only for statistics)
- Previously Reported Client Fees Collected: - This will display the last amount reported if any
- Fees Collected from this Referred Client to Date: - Update this case with the latest amount collected from the client
- Update
How to pay an LRS Fee:
Important:
If this is the first time you are updating this case you MUST update the status before you make a payment!
You can not make a payment against a closed case, you will not see any payment buttons.
You must contact the LRS to reopen the case. (Use the "Contact Us")
- Go to Payments Tab
- Click Calculate Your Payment
- Input (if not carried over) the Total Fee Received from the client to date
- Input your Total Expenses to Date (if allowed by your LRS)
- Click Calculate Your Fees Due
- The system will calculate for you and show the new Balance Due
- Items high lighted in Yellow below are custom to each LRS so this is only a sample
- The Submit Payment button will appear - Click to proceed with the payment
- Mandatory Items are custom to each LRS so this is only a sample
- You can also go directly to "Make a Case Payment"
- If appropriate for your LRS - Choose the payment type ( this label is custom to each LRS )
- Input the Amount of payment
- Choose Payment Mode
- If by check, add check number;
- If by Credit Card input required information
- Add any Notes for Staff
- Click Submit
- Return to cases and update the next case