Frequently Asked Questions
I have a returned paper survey, can I upload the results
How do I input my "US Mailed" returned survey into Survey Results?
- Open the case- go to LRS and pick My Cases (if you opened it originally) or View all Case
- Find the case by name, initial, case ID #, or phone and open it
- Click on the Status & Payment tab
- Make sure the Survey Sent button is clicked for Yes and the Survey Sent Date is filled in
- Then go to LRS on top bar and pick Survey Input
- Find the case by case ID #
- The Survey for that case will open and you can input the information
- Click Submit you will see Survey was Updated Successfully
- If you go back to the case, Status & Payment tab you will see that the Survey Received date has been populated with the date you put in the information. Click on the icon to see the Survey.
If the client submits a returned survey online, it is automatically attached to the case and the Staff is sent an email to notify them that there is a new survey to review.
To view a graphed results report of returned surveys go to LRS Menu and Select "Survey Results"