Frequently Asked Questions

Attorney Message Flag

This feature allows the staff to update a flag either at the case level shown below or by sending a custom email from the list of email templates you configured.







Each template can active / update the Attorney was contacted message flag on the case automatically when the email is sent.
To active the flag configure the email to do so when the email is sent out.


The LR Staff can set the Message Flag in two ways.

1. Here in the screen below by selecting one of the optional radio buttons
2. By configuring a LRS email template as shown above.



Once the cases has been tagged by either method the case will appear under the screen "View Attorneys Called"

This screen identifies any cases where the staff is awaiting an attorney to call back regarding accepting a possible case prior to assignment.