Frequently Asked Questions
An LRS payment was incorrectly entered by staff, how do we correct it?
f the amount recorded was entered incorrectly OR the payment was recorded against the wrong case do the following:
1. If the payment was entered using a check, enter a "Negative Payment" to reverse the incorrect amount - i.e. -$20.00
If the payment was a credit card payment, you also need to refund on the card using your "Virtual Terminal" account
2. Add a note to explain the refund ( e.g. This is to fix an error. )
3. Then add the correct payment amount as a new transaction.