Frequently Asked Questions
Email NDR Tracking
Email NDR Tracking
Also Review - http://tickets.intellinx.com/kb/faq.php?id=162
Bounced emails error descriptions:
550 Rejected by header based manually Blocked Senders: communications@intouchondemand.com - https://community.mimecast.com/docs/DOC-1369#550
554 5.7.1 [internal] recipient address was suppressed due to customer policy
550 5.4.1 Recipient address rejected: Access denied.
554 5.4.7 [internal] message timeout (exceeded max time, last transfail: 421 4.4.0 [internal] no mail servers for this domain could be reached at this time)
Also Review - http://tickets.intellinx.com/kb/faq.php?id=162
Bounced emails error descriptions:
550 Rejected by header based manually Blocked Senders: communications@intouchondemand.com - https://community.mimecast.com/docs/DOC-1369#550
Review the error codes here:https://community.mimecast.com/s/article/Mimecast-SMTP-5xx-Error-Codes-573763479
Recipient email server assumes the emails sent to them are SPAM. Recipient should whitelist email
communications@intouchondemand.com and IP: 147.253.211.119
Recipient email server assumes the emails sent to them are SPAM. Recipient should whitelist email
communications@intouchondemand.com and IP: 147.253.211.119
554 5.7.1 [internal] recipient address was suppressed due to customer policy
If an email address continues to bounce, our server suspends sending emails to that particular email. Recipient should whitelist email “communications@intouchondemand.com” and IP: 147.253.211.119. Once whitelisted, remove the email from the bounce list using “trash can” icon and send email.
550 5.4.1 Recipient address rejected: Access denied.
Recipient should whitelist email "communications@intouchondemand.com" and IP: 147.253.211.119
554 5.4.7 [internal] message timeout (exceeded max time, last transfail: 421 4.4.0 [internal] no mail servers for this domain could be reached at this time)
Email address or the domain is not valid.