Frequently Asked Questions

1. I am trying to add a Non-Member account and the system says the email address already exists
2. I am trying to convert a Non-Member Account to a Full Membership


#1
Please use the new tool "Locate an Email Address" to search the full database for any email address.








When filtering you can use any of the following options below:

1. Search by First Name or Partial
2. Search by Last Name or Partial
3. Search by Module under a certain Field or all Fields
4. Search by Domain extension - @gmail.com
5. Search by Firm Email Address - @IntelLinx.com will result in anyone with an IntelLinx.com email account

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#2 - Convert a Non-Member Account to a Full Membership

a. Before a Non-Member can be converted to a Full Membership the Non-Member account must be registered. The staff can register an "Unregistered" account for a Non-Member account.

b. Once Registered the Non-Member can login using the email and password you assigned during the registration process. The Non-Member can also request a password reset now that you have assigned an email address to the account.

Once logged in, the Non-Member can now upgrade themselves to a Full Member.








Non-Members that already chose to create a Registered Account may login and convert themselves to a full Membership.